What to Expect from your Furniture Purchase

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What to Expect from your Furniture Purchase

                 Furnishing your space takes a large investment and a lot of time, we at
Office Furniture & Design Concepts (OFDC) understand the frustrations and it is our job to provide you with all the information to elevate any stress during this transition.  This informational sheet outlines the process that OFDC takes to make sure your space is beyond your satisfaction. We here at OFDC thanks you for your business and we are excited to work with you.

Design Process

                 After initial meeting with client, the salesperson(s) is responsible for providing a preliminary layout based on the client’s needs. This layout typically takes 48hrs* turnaround from original meeting. Once preliminary layout is approved, product is selected with client and final layout is created. Layout needs to be signed off by client and this layout is used for delivery and install from OFDC’s installation crew. What OFDC will ask from the client is the following:

  • If there is a CAD (Computer Automated Drawing) file available for the space.
  • Field measurements if CAD is not available.
  • Field verifications if building is new.
  • Furnishing budget from client.

*Please note, due to the above, design process may take longer than 48hrs. Also, design backlog could push the turnaround time. Salesperson(s) should give the client notice of all issues.

Quotation Process

                 Once client approves layout, the salesperson(s) provides client with quotation based off of the approved layout, selected products/finishes and budget. Once quote is signed off, quote goes to order.

Order Process

                 50% deposit is required for order. Client can pay via credit card, business check/money wire or PO. Remaining 50% will be due when product is received in OFDC’s warehouse and delivery and installation is scheduled.  Approved quote is turned into order entry where OFDC’s administration team will email client once completed. Client will also receive a touch letter when product is acknowledged by manufacturer(s) with an ETA** into OFDC’s warehouse. Please note, typical lead-time for commercial furniture is 4-6weeks from order entry***.

**Depending on manufacturer(s), typically, touch letters will be sent out within 48-72hrs from order entry. May take longer due to manufacturer(s) job logs.

***Exponential circumstances can cause longer lead times. (1) Depending on how custom product(s) are, lead-times can very. (2) Backordered items including fabrics and finishes can push lead-times. (3) Weather can push transportation lead-times. OFDC’s team will give notice to client if there will be a delay. At that time, client and select alternatives if they desire.

Delivery & Installation Process

                 Once OFDC receives client’s order into our warehouse, our Operations Manager will schedule delivery and installation. Client can request a date, however, based on installation schedule, requested date may not be met. OFDC will deliver and install in a timely manner but please be aware of this. It is the client’s responsibility to provide OFDC with any requirements to get into the space, i.e.: keys/allowance into space, blanket wraps for elevators, afterhours instructions if client requires afterhours (labor overtime) installation.

                 Installation of furniture can range from 8hrs to multiple weeks due to the complexity of the product. OFDC has a one year service warranty from initial installation. Once year is up, the client will be charged with a service fee of $150.00. Additional fees may be charged if multiple trips are required. Product warranties very from manufacturer and can be provided by salesperson(s) upon request.

Punch List Process

Punch List

                 During installation, exceptions, can arise that are based on the following:

  • Transportation damage
  • Manufacturer error
  • Salesperson error

If damage or errors occur, exception report is taken during install. Replacements are then ordered to replace these issues. Client is not responsible cost of replacements or additional labor to fix replacements.  Please note, typical lead-time for replacements is 4-6weeks from order entry***.

***Exponential circumstances can cause longer lead times. (1) Depending on how custom product(s) are, lead-times can very. (2) Backordered items including fabrics and finishes can push lead-times. (3) Weather can push transportation lead-times. OFDC’s team will give notice to client if there will be a delay. At that time, client and select alternatives if they desire.

Punch list items

                 Depending on project size and request of client, a walk through with salesperson can be scheduled. Punch list items will be discussed at this time and will be ordered in a timely manner.  Please note, typical lead-time for replacements is 4-6weeks from order entry***.

***Exponential circumstances can cause longer lead times. (1) Depending on how custom product(s) are, lead-times can very. (2) Backordered items including fabrics and finishes can push lead-times. (3) Weather can push transportation lead-times. OFDC’s team will give notice to client if there will be a delay. At that time, client and select alternatives if they desire.

                 OFDC’s operation team will then schedule install for exceptions and punch items once we receive them into our warehouse.

 

OFDC strives to provide our client(s) with the best customer service. It is our job to make sure your space is beyond your expectations and that the process goes as smoothly as possible. If at any point during your order you are not fully satisfied, please contact Joe Gammons at 239-337-1212 or jgammons@ofdc-inc.com.

Thank you again for your business

Office Furniture & Design Concepts