White Glove Returns
We work very hard with our furniture manufacturers to ensure that the furniture and accessories you purchase from us are high quality and delivered in good condition. If products are delivered using our White Glove Service (see Delivery Information), an experienced installer will bring the products to your Florida location and install them for you. Upon your satisfaction at the conclusion of the installation, no cancellation, return, or refund is available. If you are not satisfied with your new furniture while our installer is still at your place of business, you may return the products to the installer. You will be charged a 30% re-stocking fee and round-trip shipping.
Truck Delivery Returns
If you choose Truck Delivery and decide within 15 days that you do not want your new products, you may request a product return authorization by contacting us. It’s important that you include the term “Return Request” and your order number in the subject of your e-mail. If you wish to return products, you will be charged a 30% re-stocking fee as well as round-trip shipping. In order to receive a refund the products must be returned in good condition, including all hardware, components, and printed documentation, in the original shipping container.