Terms & Conditions

Cancellations and Furniture Returns

Cancelling your Order

If you place an order at OfficeFurnitureDesignConcepts.com and discover that you need to cancel it, we will accept your cancellation as long as it is received before your furniture is shipped. If you cancel your order, an OfficeFurnitureDesignConcepts.com representative will confirm your request via e-mail. In the event that an order is cancelled after the furniture is shipped, a 15% restocking fee will be deducted from your credit card refund.

Order cancellations can be made by sending an e-mail to: CustomerService@OfficeFurnitureDesignConcepts.com. It is important that you include the term “Cancellation Request” and your order number in the subject of your e-mail.

Merchandise Returns

We work very hard with our furniture manufacturers to insure that the furniture and accessories you purchase through OfficeFurnitureDesignConcepts.com are high quality and delivered in good condition. If your furniture/accessories is delivered using our White Glove Service (see Shipping Options), an experienced installer from OfficeFurnitureDesignConcepts.com will bring your new furniture/accessories to your Florida location and assemble/install it for you. Upon your satisfaction at the conclusion of assembly and/or installation no cancellation, return, or refund is available. If you are not satisfied with your new furniture while our installer is still at your place of business, you may return the furniture/accessories to the installer and will be charged a 30% re-stocking fee as well as round trip shipping.

If you choose Truck Delivery and decide within 15 days that you do not want your new furniture/accessories, you may request a product return authorization from OfficeFurnitureDesignConcepts.com by sending an e-mail to: CustomerService@OfficeFurnitureDesignConcepts.com. It is important that you include the term “Return Request” and your order number in the subject of your e-mail. If you wish to return your furniture/accessories you will be charged a 30% re-stocking fee as well as round trip shipping. In order to receive a refund the furniture/accessories must be returned in good condition, including all hardware, components, and printed documentation, in the original shipping container.

Other Product and Service Issues

Occasionally, in spite of our attention to quality and detail, furniture or accessories may be delivered damaged or missing parts or components. In the unlikely event that you discover damage or missing parts/components in your order OfficeFurnitureDesignConcepts.com will provide to you, at no additional expense, replacement parts/components delivered through standard ground carrier. If you discover that your new furniture is damaged or that parts/components are missing please contact us right away by sending an e-mail within 15 days to: CustomerService@OfficeFurnitureDesignConcepts.com.

It is important that you include the term “Defective Product” and your order number in the subject of your e-mail. If you are reporting missing parts/components, please include a description of the missing parts/components in your e-mail. If you are reporting damaged furniture, please describe the damaged sections of the furniture and, if possible, attach a digital image of the damaged furniture. A member of the OfficeFurnitureDesignConcepts.com Quality Assurance team will contact you.

Office Furniture & Design Concepts serving these areas:

  • Marco Island
  • Naples
  • Bonita Springs
  • Clearwater
  • Estero
  • Fort Myers
  • Fort Myers Beach
  • North Fort Myers
  • Cape Coral
  • Port Charlotte
  • Punta Gorda
  • Sarasota
  • Bradenton
  • Lehigh Acres
  • Immokalee
  • Sanibel
  • Boca Grande
  • Venice
  • North Port
  • Saint Petersburg

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